Refund Policy

Effective Date: 08/10/2025

At Brayden’s Pet Services, we understand that plans may change. This policy outlines our rules for deposits, cancellations, and refunds for all pet sitting, dog walking, and dog training services booked through our website or directly with us.

​

1. Non-Refundable Deposits

• A non-refundable deposit equal to 50% of the total service cost is required to secure booking dates.

• This deposit will be applied toward your total balance due.

• If we cancel your booking for any reason, your deposit will be refunded in full.

​

2. Cancellations by the Client

• If you cancel less than 48 hours before your scheduled service, the full service fee will still be due and no refund will be issued.

• If you cancel more than 48 hours before your scheduled service, you will not be charged the remaining balance, but your deposit will not be refunded.

​

3. Cancellations by Brayden’s Pet Services

• If we must cancel a confirmed service, you will receive a full refund of any amount paid, including your deposit.

​

4. Safety-Related Termination

• If services are terminated due to your pet posing a safety risk (as outlined in our Service Agreement), no refund will be issued for unused services.

​

5. Refund Processing

• Refunds, when applicable, will be issued to the original payment method within 7 business days.

​

6. Exceptions

We reserve the right to make exceptions to this policy in cases of documented emergencies, at our sole discretion.

 

Contact Us
If you have questions about this Refund Policy or would like to request a cancellation, please contact:
Email: braydenspetservices1@gmail.com
Phone: 813-610-5489